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Terms And Conditions

Terms and Conditions for Marafei Information Technology Company (Marafei.com)

Last Updated: October 8, 2025

1) Definitions

The Company: Marafei Information Technology Company.
The Website: The domain marafei.com and all its subpages.
The User: Any natural or legal person who uses or interacts with the Website or its services.
The Services: Technological solutions in the fields of Virtual Reality (VR) and Augmented Reality (AR), exhibition booth design, interactive virtual tours (360 Virtual Tours), and customized technical products such as the Golf Simulator and Sandbox, among other interactive solutions.

2) Acceptance of Terms

Your use of the Website or any of its services constitutes full and unconditional acceptance of these terms. This document is governed by the laws and regulations of the Kingdom of Saudi Arabia, specifically the E-Commerce Law and its Implementing Regulations issued by the Ministry of Commerce.
Official link: E-Commerce Law; Ministry of Commerce Regulations Platform.

3) Website Usage

Users must comply with lawful and ethical usage in accordance with the Anti-Cyber Crime Law. Any attempt to hack, inject malicious code, or disrupt services is strictly prohibited. The Company reserves the right to suspend or permanently restrict access to the Website upon detecting any illegal activity.
Official link: Anti-Cyber Crime Law.

4) Content and Intellectual Property

All materials published on the Website (texts, designs, 3D models, interactive tours, images, code, trademarks) are the exclusive property of the Company. These are protected under the Copyright Law and the GCC Trademarks Law.
Official links: Copyright Law (WIPO Lex); GCC Trademarks Law (National Laws Platform).

4.1 Usage Limitations

Use of published materials is permitted only for personal or educational purposes. Commercial or promotional use is prohibited without prior written consent from the Company.

5) Transactions and Payments

All business dealings occur through direct communication to determine technical requirements. The Website does not provide online payment gateways; all payments are conducted offline through bank transfers or official means. Invoices and contracts are subject to the E-Commerce Law and its Implementing Regulations.
Official links: E-Commerce Law; Ministry of Commerce Regulations.

6) Use of Third-Party Tools and Services

The Website may utilize analytical, automation, and tag management tools such as Google Analytics, Google Ads, Google Tag Manager, Google Search Console, and Google Merchant Center, in compliance with local regulations. Data processing via these tools is subject to the Personal Data Protection Law (PDPL) and its Implementing Regulations issued by SDAIA.
Official links: SDAIA Regulations & Policies; PDPL Implementing Regulation (PDF).

Note: Detailed provisions regarding data processing, opt-out mechanisms, and cookies are outlined in the Company’s Privacy Policy.

7) Commercial Scope of the Website

The Website is intended to serve the following segments:

  1. B2B (Business to Business) — Private companies and organizations.
  2. B2G (Business to Government) — Government entities and authorities within Saudi Arabia.
  3. B2C (Business to Consumer) — For selected products and services such as the Golf Simulator and Sandbox.

Use of the Website for purposes unrelated to the Company’s primary business is strictly prohibited.

8) User Eligibility

By using this Website, you affirm that you are at least 18 years old, or that you are using it under the supervision of a parent or authorized guardian, in accordance with consumer protection and digital transaction principles in Saudi Arabia.
Reference: National Portal – Digital Government Regulations.

9) Disclaimer and Limitation of Liability

The Website and its services are provided “as is” without any express or implied warranties. The Company shall not be liable for direct or indirect damages arising from use or reliance on the Website. AI technologies may be used for some analyses or technical operations, but all outputs undergo human review prior to reliance.

10) External Links and Content

The Website may contain links to external websites or content. The Company bears no responsibility for such external content, its accuracy, or its privacy practices. Users are advised to review the respective privacy policies before engaging with third-party sites.

11) Technical Information and Content

Technical information provided is for informational purposes only and does not constitute formal technical or engineering advice unless a signed agreement exists between the parties.

12) User Accounts (If Introduced)

Future updates may include user account creation for specific services. Users are responsible for safeguarding login credentials. The Company reserves the right to suspend or terminate any account violating these terms.

13) Dispute Resolution

All disputes shall first be resolved amicably within 30 days of written notification. If unresolved, disputes shall be referred to the competent judicial authorities in Riyadh under the provisions of the E-Commerce Law.
Official link: E-Commerce Law.

14) Assignment

Users may not assign or transfer any of their rights or obligations under this document to third parties without prior written consent from the Company.

15) Severability

If any provision is deemed invalid or unenforceable, the remaining provisions shall continue to be in full force and effect.

16) Force Majeure

The Company is not liable for delays or failures to perform obligations due to events beyond its control (natural disasters, systemic technical outages, regulatory actions, or unforeseen emergencies).
Reference: National Laws Platform.

17) Electronic Notifications

Notices or updates relating to these terms may be sent via registered email or posted on the Website, and are deemed effective upon publication, in accordance with the Electronic Transactions Law.
Official links: Law Text (Download); Digital Government Authority – Law Page.

18) Relationship with the Privacy Policy

The Privacy Policy is a separate document governing the collection, use, and processing of personal data in accordance with the Personal Data Protection Law (PDPL) and its Implementing Regulations issued by SDAIA. In case of conflict between this document and the Privacy Policy regarding personal data, the Privacy Policy shall prevail.
Official links: SDAIA Regulations & Policies; Implementing Regulation (PDF).

19) Language

In case of any discrepancy between the Arabic and English versions of this document, the Arabic version shall prevail.

20) Amendments

The Company may amend these Terms at any time without prior notice. Continued use of the Website following amendments constitutes acceptance of the updated version.

21) Contact

For inquiries or official correspondence:
Email: [email protected]
Contact page: https://marafei.com/contact-us/
Phone: +966-500526869
Address: King Abdulaziz Road – Al-Ghadeer District – Riyadh 13311 – Kingdom of Saudi Arabia

22) Governing Law and Official References

Personal Data Protection Law (PDPL) and Implementing Regulations: SDAIA Regulations & Policies; Implementing Regulation (PDF).